Frequently Asked Questions F.A.Q 's ~

Can you help me from start to finish this is all new to me?

Of course, shoot us an email with some basics on your idea, or see the tips on the design page
eg: expected number of pages you may need (sketch it out on a pad to get some idea)
Do you have all your graphics?
What functionality do you need, or may need in the future?
Ideas on color schemes or menu's?
Email requirements?
Do you have a list of sites you like the look of?
Time frame for project?
Give us plenty of detail here and we can help your smooth transition to the web.

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How long until my domain name is registered?

The majority of the domain names we register for our customers are active within the hour. The .com.au and some others take up to 2 days for completion of propogation.

Do I need a domain name for my website?

Yes, a domain name is required for your web site to function. Web hosting and domain names are two separate products which work together to give you a web site and/or email services.

Is a domain name refundable? Who does the domain name belong to? Can I change my domain name?

All domain names are non refundable and can not be changed once registered. If you need to change your domain, you will need you will need to register a new domain instead and let the current domain name expire. The domain name is licenced to the registered owner as listed in a WHOIS search. You are free to use your registered domain name with any web hosting provider and/or transfer your domain name to another domain registrar.

What is the difference between a .com.au domain name and other domain name extensions such as .com?

Each domain name extension forms a seperate, distinct domain name. For example mydomain.com.au and mydomain.com are two different and distinct domain names, differentiated by the domain name extension.

.com.au and .net.au domain names have been specifically designed for the Australian market place and are only offered to the Australian businesses. All .au domain names have special eligibility requirements which must be met before your .au domain name can be registered.

There are many advantages of having a .au domain name, including being instantly identified as being Australian - the .au stands for Australia.

You may also wish to consider registering domain names with different extensions, such as .com or .net. These domain names are international domain names, designed for the world market and can be purchased by any one, with no special requirements. If available, it is always a good idea to purchase as many different domain names extensions as available e.g. mybusiness.com and mybusiness.com.au, as domain names are given on a first come, first serve basis.

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How long until my hosting account is activated?

Web hosting accounts are same day setup minutes after signup.

What plans do you have?

See the prices page for updates.

Are there any hidden costs, or setup fees or contracts with web hosting packages?

There are no setup fees, hidden costs or lock-in contracts with us.

How do I upload my web site? Do I provide it to you on a disk?

We can cover all your publishing needs or you can simply upload it using FTP. FTP (File Transfer Protocol) is the standard way of transferring files on the Internet. You can use an FTP program to upload your existing web site to your web space. FTP is built into many programs including Frontpage, Dreamweaver and XP's Windows Explorer . You can also download any FTP program from the Internet to transfer your files.

FTP Programs:

Core FTP Lite (windows, free): http://www.coreftp.com/
WS FTP (windows): http://www.wsftp.com/
Smart FTP (windows): http://www.smartftp.com/
Cute FTP (windows and mac): http://www.cuteftp.com/
Captain FTP (mac): http://www.captainftp.com/
 

Do you allow sites to advertise for money on their web site with banners, ads, etc?

Yes, of course its your website, we allow sites to have commercial advertisements and banners. We do not place our own banners or advertisements on your web site.

What are sub-domains?

Sub domains are domain names which point to a subdirectory within your main hosting account and can be accessed by http://subdomain.maindomain.com. Sub domains are available to create through your control panel (check to see if your hosting package includes them). Subdomains are useful if you want to create a sub-web site, like a 'Customer Support web site', with its very own web address. Sub domains are created through your control panel.

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see the ebook page for additional information and details...

Video or Audio in an ebook, is that right?
Stream or Embed all Flash & Flash Video, WindowsMediaPlayer & QuickTime Video, MP3, Audio & VR media formats.

Note: Some Versions of books may work a little differently in varying browsers, the books have been designed and tested for all main browsers and screen resolutions etc at time of release.
The most common issue is cache clearing in browsers it seems to slow or prevent particular items working correctly, try clearing cache and downloaded net files to fix the issue.

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